FAQs

What products do you offer?

Currently we offer t-shirts, hoodies, vinyl decals, phone grips, key fobs, keychains and other accessories. We have recently started offering Crocheted and 3D Printed items.

Do you accept custom orders?

Yes! We love customs, if you have a request please reach out and we will do everything in our power to make your ideas come to life. 

Do you ship?

Yes! Most items ship USPS First Class Package or Priority Mail. We ship worldwide, transit time varies due to Customs Clearance.

Where do you ship from?

All of our items are handmade in North Dakota and ship from there as well.

How long does it take for my order to arrive?

Typically our processing is 10-14 business days (Monday-Friday, not including holidays) and orders ship in the order in which they were received. During peak times, it could be 3-4 weeks. We try to keep all of our customers up to date with the progress of their orders. If you need your items sooner, please reach out and we will our best to accommodate your needs.

Please check the top of the website to find the most up to date processing times.

Do you offer plus sizes?

Yes! The shirts we typically use run from XS-3XL but if you need a larger size, please let us know and we will do our best to accommodate you!

Do you offer shipping insurance?

Yes, we do! We have partnered with Route to offer insurance for your orders. While Route is optional, it is highly suggested. Route is $0.98 for up to $100 in product, it covers damage, theft and shipments being delivered to the wrong address. Route is automatically selected for you at checkout but if you would like, you may choose to opt out of it. Please note, if you opt out of Route insurance, while we want to offer the best experience possible for all of our customers we are unable to do anything about missing or damaged deliveries aside from advising you to file a claim with USPS. Route will replace your purchase for you if you file a claim through them.

What do I do if I have received a shipping notification but my items aren't moving or tracking hasn't updated?

Please be advised that due to COVID-19 all carriers are overwhelmed and things are moving at a slower pace, some packages are not being scanned at all until they are marked as delivered. Packages are dropped off at USPS within 24 hours of a shipping notice being sent. Once we drop packages at USPS, it is unfortunately out of our hands and we do not have any control over the speed in which it moves or when things are scanned in.

Do you offer local pick up?

We do! We offer local pick up at the Cavalier Farmers Market in Cavalier, ND and the Walhalla Farmers Market in Walhalla, ND. Our website currently only offers the option for Cavalier, if you would like to pick up in Walhalla, please note that at checkout or send us an e-mail at info@creativeheartwarrior.com. Standard turn around time does apply to pick up orders as well. Note: If you select local pick up and you have not picked up your items within two weeks or made other arrangements, you will be sent an invoice for shipping. 

What if I still need help?

If your question isn't listed here or you need further assistance, please e-mail info@creativeheartwarrior.com.

Please allow 24 hours for a response Monday-Friday. E-mails are not answered on weekends or holidays.